ZDNETExperts predict agentic AI will redefine business workflows, with agents as primary users of enterprise digital systems by 2030. Many businesses are already exploring AI agents, with some seeing potential in literature synthesis and automation. However, the path to an agentic transformation is complex, requiring careful planning and execution.
The success of AI agents will depend on their ability to work collaboratively with humans, rather than simply automating tasks. This requires a fundamental shift in how businesses approach technology adoption.
As more businesses adopt AI agents, we can expect significant changes in the nature of work, potentially leading to widespread automation of routine and repetitive tasks.
A recent survey reveals that 93% of CIOs plan to implement AI agents within two years, emphasizing the need to eliminate data silos for effective integration. Despite the widespread use of numerous applications, only 29% of enterprise apps currently share information, prompting companies to allocate significant budgets toward data infrastructure. Utilizing optimized platforms like Salesforce Agentforce can dramatically reduce the development time for agentic AI, improving accuracy and efficiency in automating complex tasks.
This shift toward agentic AI highlights a pivotal moment for businesses, as those that embrace integrated platforms may find themselves at a substantial competitive advantage in an increasingly digital landscape.
What strategies will companies adopt to overcome the challenges of integrating complex AI systems while ensuring data security and trustworthiness?
Salesforce's research suggests that nearly all (96%) developers from a global survey are enthusiastic about AI’s positive impact on their careers, with many highlighting how AI agents could help them advance in their jobs. Developers are excited to use AI, citing improvements in efficiency, quality, and problem-solving as key benefits. The technology is being seen as essential as traditional software tools by four-fifths of UK and Ireland developers.
As AI agents become increasingly integral to programming workflows, it's clear that the industry needs to prioritize data management and governance to avoid perpetuating existing power imbalances.
Can we expect the growing adoption of agentic AI to lead to a reevaluation of traditional notions of intellectual property and ownership in the software development field?
In-depth knowledge of generative AI is in high demand, and the need for technical chops and business savvy is converging. To succeed in the age of AI, individuals can pursue two tracks: either building AI or employing AI to build their businesses. For IT professionals, this means delivering solutions rapidly to stay ahead of increasing fast business changes by leveraging tools like GitHub Copilot and others. From a business perspective, generative AI cannot operate in a technical vacuum – AI-savvy subject matter experts are needed to adapt the technology to specific business requirements.
The growing demand for in-depth knowledge of AI highlights the need for professionals who bridge both worlds, combining traditional business acumen with technical literacy.
As the use of generative AI becomes more widespread, will there be a shift towards automating routine tasks, leading to significant changes in the job market and requiring workers to adapt their skills?
Artificial intelligence is fundamentally transforming the workforce, reminiscent of the industrial revolution, by enhancing product design and manufacturing processes while maintaining human employment. Despite concerns regarding job displacement, industry leaders emphasize that AI will evolve roles rather than eliminate them, creating new opportunities for knowledge workers and driving sustainability initiatives. The collaboration between AI and human workers promises increased productivity, although it requires significant upskilling and adaptation to fully harness its benefits.
This paradigm shift highlights a crucial turning point in the labor market where the synergy between AI and human capabilities could redefine efficiency and innovation across various sectors.
In what ways can businesses effectively prepare their workforce for the changes brought about by AI to ensure a smooth transition and harness its full potential?
AWS is setting up its own in-house agentic AI team, positioning itself as a leader in this emerging field, which has the potential to be a "multi-billion business" for the company. The new initiative aims to help customers innovate faster and unlock more possibilities through the use of artificial intelligence agents. As one example, the recently previewed Alexa+ voice assistant demonstrates agentic capabilities that will soon be available to consumers.
Agentic AI represents a significant shift in how technology is integrated into our daily lives, where devices like smart speakers and appliances are empowered to make decisions on their own.
What implications will widespread adoption of agentic AI have for the future of work, with humans potentially facing new roles and responsibilities alongside AI agents?
Bret Taylor discussed the transformative potential of AI agents during a fireside chat at the Mobile World Congress, emphasizing their higher capabilities compared to traditional chatbots and their growing role in customer service. He expressed optimism that these agents could significantly enhance consumer experiences while also acknowledging the challenges of ensuring they operate within appropriate guidelines to prevent misinformation. Taylor believes that as AI agents become integral to brand interactions, they may evolve to be as essential as websites or mobile apps, fundamentally changing how customers engage with technology.
Taylor's insights point to a future where AI agents not only streamline customer service but also reshape the entire digital landscape, raising questions about the balance between efficiency and accuracy in AI communication.
How can businesses ensure that the rapid adoption of AI agents does not compromise the quality of customer interactions or lead to unintended consequences?
Salesforce has introduced significant upgrades to its AI platform with Agentforce 2dx, enabling AI agents to operate autonomously and respond dynamically to real-time business needs. This evolution is positioned to help companies address the skills shortage by automating tasks, enhancing efficiency, and integrating seamlessly with existing data systems. Additionally, Salesforce launched AgentExchange, a marketplace for sharing pre-made templates, further empowering businesses to leverage these advanced AI capabilities.
This development highlights a transformative shift in workforce dynamics, where AI agents are expected to play an integral role alongside human employees, potentially reshaping organizational structures and workflows.
As companies increasingly integrate AI agents into their operations, what ethical considerations and challenges might arise in balancing human and AI roles in the workplace?
The growing adoption of generative AI in various industries is expected to disrupt traditional business models and create new opportunities for companies that can adapt quickly to the changing landscape. As AI-powered tools become more sophisticated, they will enable businesses to automate processes, optimize operations, and improve customer experiences. The impact of generative AI on supply chains, marketing, and product development will be particularly significant, leading to increased efficiency and competitiveness.
The increasing reliance on AI-driven decision-making could lead to a lack of transparency and accountability in business operations, potentially threatening the integrity of corporate governance.
How will companies address the potential risks associated with AI-driven bias and misinformation, which can have severe consequences for their brands and reputation?
Opera's introduction of its AI agent web browser marks a significant shift in how users interact with the internet, allowing the AI to perform tasks such as purchasing tickets and booking hotels on behalf of users. This innovation not only simplifies online shopping and travel planning but also aims to streamline the management of subscriptions and routine tasks, enhancing user convenience. However, as the browser takes on more active roles, it raises questions about the future of user engagement with digital content and the potential loss of manual browsing skills.
The integration of AI into everyday browsing could redefine our relationship with technology, making it an essential partner rather than just a tool, which might lead to a more efficient but passive online experience.
As we embrace AI for routine tasks, what skills might we lose in the process, and how will this affect our ability to navigate the digital landscape independently?
Qualcomm envisions a future where AI agents replace traditional apps, acting as personal assistants capable of managing tasks across devices, such as buying concert tickets while driving. The rise of these AI agents raises concerns about user privacy and the potential obsolescence of the app ecosystem, which has evolved significantly over the last decade. Despite Qualcomm's optimism regarding the capabilities of AI agents, skepticism remains about their widespread acceptance and the implications for app developers and users alike.
This shift towards AI-centric interfaces challenges the established norms of app usage, potentially redefining how we interact with technology and what we expect from our devices.
Will consumers accept a future where AI agents dominate their digital interactions, or will the desire for intuitive, visual interfaces prevail?
Microsoft has introduced two new AI agents, Sales Agent and Sales Chat, designed to enhance productivity and streamline the sales process for businesses. These tools leverage existing company data and Microsoft 365 integrations to automate lead generation, customer outreach, and provide actionable insights, allowing sales teams to focus more on closing deals. The launch reflects Microsoft's commitment to equipping every employee with AI tools that can transform business operations and drive revenue growth.
This development illustrates how AI is increasingly becoming an integral part of the sales strategy, potentially reshaping the roles of sales professionals by enhancing their efficiency and effectiveness.
How might the implementation of AI agents in sales change the nature of customer relationships and the overall sales experience in the future?
A new Microsoft study warns that businesses in the UK are at risk of failing to grow if they do not adapt to the possibilities and potential benefits offered by AI tools, with those who fail to engage or prepare potentially majorly losing out. The report predicts a widening gap in efficiency and productivity between workers who use AI and those who do not, which could have significant implications for business success. Businesses that fail to address the "AI Divide" may struggle to remain competitive in the long term.
If businesses are unable to harness the power of AI, they risk falling behind their competitors and failing to adapt to changing market conditions, ultimately leading to reduced profitability and even failure.
How will the increasing adoption of AI across industries impact the nature of work, with some jobs potentially becoming obsolete and others requiring significant skillset updates?
Artificial Intelligence (AI) is increasingly used by cyberattackers, with 78% of IT executives fearing these threats, up 5% from 2024. However, businesses are not unprepared, as almost two-thirds of respondents said they are "adequately prepared" to defend against AI-powered threats. Despite this, a shortage of personnel and talent in the field is hindering efforts to keep up with the evolving threat landscape.
The growing sophistication of AI-powered cyberattacks highlights the urgent need for businesses to invest in AI-driven cybersecurity solutions to stay ahead of threats.
How will regulatory bodies address the lack of standardization in AI-powered cybersecurity tools, potentially creating a Wild West scenario for businesses to navigate?
Microsoft UK has positioned itself as a key player in driving the global AI future, with CEO Darren Hardman hailing the potential impact of AI on the nation's organizations. The new CEO outlined how AI can bring sweeping changes to the economy and cement the UK's position as a global leader in launching new AI businesses. However, the true success of this initiative depends on achieving buy-in from businesses and governments alike.
The divide between those who embrace AI and those who do not will only widen if governments fail to provide clear guidance and support for AI adoption.
As AI becomes increasingly integral to business operations, how will policymakers ensure that workers are equipped with the necessary skills to thrive in an AI-driven economy?
Opera's new AI agent, Browser Operator, marks a paradigm shift in web browsing, enabling browsers to perform tasks for users, providing a major efficiency boost and turning the browser into a user-focused ecosystem. The AI agent uses native client-side solutions to complete tasks while protecting user privacy, allowing users to explain what they need to do in natural language. With its autonomy, perception, decision-making, action execution, learning, and adapting capabilities, Browser Operator is poised to transform the way we interact with the web.
This innovative technology could revolutionize how businesses approach AI adoption, enabling them to create more user-centric experiences that blur the lines between software and hardware.
As browsers become increasingly agentic, what implications will this have for online security, and how can users ensure their digital safety in a world where their browsers are making decisions on their behalf?
Browser company Opera has unveiled a new AI agent called Browser Operator that can complete tasks for you on different websites. In a demo video, the company showed the AI agent finding a right pair of socks from Walmart; securing tickets for a football match from the club’s site; and looking up a flight and a hotel for a trip on Booking.com. Opera said that the feature will be available to users through its Feature Drop program soon.
The integration of AI agents like Browser Operator is likely to disrupt traditional search engine business models, potentially forcing Google and Bing to rethink their approach to user assistance.
Will this level of automation lead to increased job displacement in industries heavily reliant on online transactions, such as e-commerce and travel?
Signal President Meredith Whittaker warned Friday that agentic AI could come with a risk to user privacy. Speaking onstage at the SXSW conference in Austin, Texas, she referred to the use of AI agents as “putting your brain in a jar,” and cautioned that this new paradigm of computing — where AI performs tasks on users’ behalf — has a “profound issue” with both privacy and security. Whittaker explained how AI agents would need access to users' web browsers, calendars, credit card information, and messaging apps to perform tasks.
As AI becomes increasingly integrated into our daily lives, it's essential to consider the unintended consequences of relying on these technologies, particularly in terms of data collection and surveillance.
How will the development of agentic AI be regulated to ensure that its benefits are realized while protecting users' fundamental right to privacy?
Amazon Web Services (AWS) has established a new group dedicated to developing agentic artificial intelligence aimed at automating user tasks without requiring prompts. Led by executive Swami Sivasubramanian, this initiative is seen as a potential multi-billion dollar business opportunity for AWS, with the goal of enhancing innovation for customers. The formation of this group comes alongside other organizational changes within AWS to bolster its competitive edge in the AI market.
This strategic move reflects Amazon's commitment to leading the AI frontier, potentially reshaping how users interact with technology and redefine automation in their daily lives.
What implications will the rise of agentic AI have on user autonomy and the ethical considerations surrounding automated decision-making systems?
Opera's newest AI feature, Browser Operator, allows users to assign shopping tasks to the browser, which then autonomously researches and executes those tasks. This "agentic browsing" technology enables users to prompt the browser with tasks like finding products to buy or booking hotels, and the browser will take care of the rest. Opera claims that this technology is a "paradigm shift for browsers," as it empowers users to delegate tasks to the browser itself.
As AI-powered assistants become increasingly ubiquitous in our daily lives, the emergence of agentic browsing raises important questions about the role of human agency in decision-making and the potential for bias in automated decision-making processes.
How will Opera's Browser Operator technology address concerns around data privacy and security, particularly when it comes to executing transactions and accessing sensitive user information?
Opera has introduced a groundbreaking AI agent called Browser Operator, which can autonomously perform browsing tasks for users, marking a significant evolution in web browser functionality. This innovation aims to transform the browser from a simple display tool into an intelligent application capable of executing tasks based on natural language commands, thereby enhancing user efficiency. With features that prioritize user privacy and operational speed, Browser Operator exemplifies a shift towards a more interactive and user-focused web experience.
The introduction of such an AI-driven tool could redefine user expectations for web browsing, pushing competitors to innovate or risk obsolescence in a rapidly evolving digital landscape.
How might the rise of AI agentic browsing change the way users interact with the internet and the types of services that emerge in this new ecosystem?
One week in tech has seen another slew of announcements, rumors, reviews, and debate. The pace of technological progress is accelerating rapidly, with AI advancements being a major driver of innovation. As the field continues to evolve, we're seeing more natural and knowledgeable chatbots like ChatGPT, as well as significant updates to popular software like Photoshop.
The growing reliance on AI technology raises important questions about accountability and ethics in the development and deployment of these systems.
How will future breakthroughs in AI impact our personal data, online security, and overall digital literacy?
Salesforce has announced it will not be hiring more engineers in 2025 due to the productivity gains of its agentic AI technology. The company's CEO, Marc Benioff, claims that human workers and AI agents can work together effectively, with Salesforce seeing a significant 30% increase in engineering productivity. As the firm invests heavily in AI, it envisions a future where CEOs manage both humans and agents to drive business growth.
By prioritizing collaboration between humans and AI, Salesforce may be setting a precedent for other companies to adopt a similar approach, potentially leading to increased efficiency and innovation.
How will this shift towards human-AI partnership impact the need for comprehensive retraining programs for workers as the role of automation continues to evolve?
Amazon Web Services (AWS) has established a new group dedicated to agentic artificial intelligence, aiming to enhance automation for users and customers. Led by AWS executive Swami Sivasubramanian, the initiative is viewed as a potential multi-billion dollar venture for the company, with the goal of enabling AI systems to perform tasks without user prompts. This move reflects Amazon's commitment to innovation in AI technology, as highlighted by the upcoming release of an updated version of the Alexa voice service.
The formation of this group signals a strategic shift towards more autonomous AI solutions, which could redefine user interaction with technology and expand AWS's market reach.
What ethical considerations should be taken into account as companies like Amazon push for greater automation through agentic AI?
2025 presents three significant opportunities that individuals can leverage to create impactful ventures, particularly in AI agents and personal branding. As the demand for AI integration rises, there is potential for niche services that enhance productivity and decision-making in businesses. Additionally, cultivating a personal brand can attract clients and talent while providing a unique competitive edge in the marketplace.
The intersection of AI technology and personal branding reflects a broader shift in how individuals and businesses can harness innovation to create authentic connections and drive growth.
What strategies can entrepreneurs employ to effectively merge AI capabilities with their personal brands to maximize their market impact?
As AI changes the nature of jobs and how long it takes to do them, it could transform how workers are paid, too. Artificial intelligence has found its way into our workplaces and now many of us use it to organise our schedules, automate routine tasks, craft communications, and more. The shift towards automation raises concerns about the future of work and the potential for reduced pay.
This phenomenon highlights the need for a comprehensive reevaluation of social safety nets and income support systems to mitigate the effects of AI-driven job displacement on low-skilled workers.
How will governments and regulatory bodies address the growing disparity between high-skilled, AI-requiring roles and low-paying, automated jobs in the decades to come?