Westpac Follows Commonwealth Bank in Major AI Change: 'Six Days to One Hour'
Westpac is joining the AI revolution after partnering with Accenture to streamline its banking processes. The bank has been using AI-powered agents for software programming but is now looking at how the technology can be deployed across the business. Westpac's general manager for data platforms, Pieter Vorster, believes that AI holds the key to transforming the sector.
- This move highlights the growing trend of banks leveraging AI to automate tasks and improve customer experience, which could lead to a significant shift in the way financial services are delivered.
- How will the widespread adoption of agentic AI impact the skills required for banking professionals, particularly those working on the front line with customers?